Refund policy
Refund policy
At Alcorra Trade, we aim to supply high-quality products at exceptional value, tailored to your requirements. We understand that, on occasion, you may need to return or exchange an item. For your convenience, please retain all order confirmation emails and your invoice as proof of purchase.
Bespoke Units
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Custom size units cannot be refunded due to the bespoke nature of the products; returns may be given in exchange for store credit.
- Refunds will be processed as soon as possible and no later than 7 days from the date of cancellation.
Damaged Goods
We strongly recommend inspecting your order upon delivery and, where possible, refusing delivery if the goods show visible damage.
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Damage, loss or missing items must be reported in writing within 48 hours of receipt, accompanied by photographic evidence.
Wrong Items Received
If you receive an incorrect item, please contact us immediately so we can resolve the issue promptly.